HOW DOES THE SHIPPING WORK AT FLATBERRY?

We ship your order with DHL.

When does my order arrive?

As soon as a package is sent, you will receive a shipping confirmation by email. With the shipment number you can track the shipment progress at any time. The standard shipping time is approx. 2-4 working days (Monday – Saturday) – depending on the region and country.

When you can expect to receive your package, you will also see when you complete your order under “Shipping option”.

Can I deliver my order to a DHL Packstation?

The delivery to a DHL packing station is possible. You are also welcome to select packing stations as delivery locations – depending on the region and country. Enter your postal number (DHL customer number) and the number of the packing station.

Can I have my order delivered on a desired day?

Delivery on a desired day is possible at an additional cost – depending on the region and country. You have the option to select one of the days displayed during the payment process for the delivery of your goods.

Can I have my order delivered in a requested time window?

So that you can plan better, you have the option to select a desired time for your delivery – depending on the region and country. For an additional charge you can e.g. Indicate whether you want your order to be delivered between 6:00 p.m. – 8:00 p.m. or between 7:00 p.m. – 9:00 p.m.

Can I specify a desired location or neighbor when ordering?

You can choose a place or neighbor where the order can be placed or placed.